Order shipping conditions

Order shipments

Shipping costs in mainland Spain are free for orders over €60. The shipping time is 24 – 48 hours. Orders received on the same day are considered those received before 5:00 p.m. (Monday to Friday, excluding national holidays or holidays in the Community of Madrid). In the Canary Islands, Ceuta and Melilla, shipments will be €40 up to €600 of purchase, €30 from €600 to €900 and free from purchase of €900, with the shipping period being 2-3 days.

In the case of the Balearic Islands, shipping costs will be 7 euros plus additional costs (duas, inter-island shipping and customs tax) that will be paid to the transport company on site upon delivery.

En Andorra, Gibraltar, Portugal, Bélgica, Francia, Italia, Mónaco, Alemania, Holanda, Luxemburgo, Reino Unido, Finlandia, Irlanda, Suecia, Grecia y Dinamarca el coste de envío será de 19 euros para paquetes hasta 2kg. In case of heavier weights, please call +34 653 73 46 88

For shipments to other countries, please call us: +34 653 73 46 88

In case of stock out or delay in delivery of the product, the customer will be informed.

Order Tracking

The customer will receive an email from the transport company TIPSA informing them of the status of their order and the delivery forecast. If there is any problem with the reception of the order, please contact the telephone number +34 653 73 46 88.

Returns

The user may exercise the right of cancellation and withdrawal, without giving any reason, within fourteen days from the date of receipt of the product, provided that it has not been opened or tampered with, by sending the withdrawal form common to Europe filled out to info@tudermaonline.com. In this case, the cost of return shipping will be borne by the customer. Once the product has been received back at our facilities and after checking its perfect condition, TUDERMAONLINE will proceed to refund the full amount paid to purchase the item as soon as possible.

In the case of a factory defect or poor condition of the product, the customer must inform us within 24 hours of receiving the item through an email to info@tudermaonline.com. In this case, TUDERMAONLINE will be responsible for the cost of return shipping and after checking the condition of the product, it will proceed, if applicable, to a full refund of the price paid for it.