Shipping

Postage and packaging for deliveries to mainland Spain are free of charge for TUDERMA products. The delivery time is 24 hours. Orders received before 6 pm shall be considered made on that same day, except for August, which shall be 3 pm (Monday to Friday excluding national or local bank holidays in the Community of Madrid). In the Canary Islands shipments will be free of charge by calling +34 639 32 62 70, with a delivery time of 2-3 days.

For the Balearic Islands, Ceuta and Melilla, postage and packaging shall be 19 Euros plus any applicable additional costs (Single Administrative Document (SAD), Island taxes and customs), which shall be paid directly to the shipping company upon delivery.

Postage and packaging for Andorra, Gibraltar, Portugal, Belgium, France, Italy, Monaco, Germany, Holland, Luxembourg, United Kingdom, Finland, Ireland, Sweden, Greece and Denmark shall be 19 Euros for packages weighing up to 2 kg. For heavier packages, please contact us on +34 911 922 550

For deliveries to any other country, please call us on +34 911 922 550.

If we run out of stock or anticipate a delay in the delivery, we shall inform you accordingly.

 

Tracking the order

You will receive an email by the shipping company Halcourier informing of the status of the order and the estimated delivery date. If there were a problem in receiving the order, please contact Halcourier’s local office in Alarcón by calling +34 911 927 063.

 

Returns

You may exercise your cancellation and withdrawal rights without having to give any reason, within the term of fourteen days from the date the product is received, provided it has not been opened or manipulated. A completed European-wide Claim Form must be sent to info@tudermaonline.com. In this case, the shipping costs to return the products shall be borne by you. Once the product is received in our facilities, and after having verified that it is in perfect condition, TUDERMAONLINE will proceed to reimburse the entire amount paid for the product as soon as possible.

For manufacturing defects or poor condition of the product, please report it to us within 24 hours of receiving the item, by sending an email to info@tudermaonline.com. In this case, TUDERMAOLINE shall bear the shipping costs of the return and after verifying the state of the product, will reimburse the full amount paid, if applicable.